Victims of Community Crime Response (VoCCR) - Response & Connection Practitioner

About VoCCR!

The VOCCR pilot has commenced across three key in-community locations (Cairns, Logan and Townsville), with two new regions due to be set up by October 2024. The Victims of Community Crime Response (VoCCR) service focuses on addressing current gaps faced by victim-survivors needing immediate practical support after experiencing an interpersonal violent crime. Our aim is to provide efficient short-term crisis assistance, such as coordinating emergency transport and accommodation and addressing basic needs, such as food, clothing, home safety upgrades and more, within the first 72 hours of the incident. We also provide warm referrals for long-term support, which may involve legal, health, financial, and housing support. 

Position Overview

• Employment Term: Part-time, fixed term (30/06/2025) 
• Location: Central Office (Brisbane, QLD) 
• Remuneration: Social Community Home Care Disability Award Level 4 (pay point dependent on qualifications and relevant experience). Superannuation. 
• Shifts: 08:30 - 16:30 & 16:00 - 00:00 

The Response & Connection Practitioner (Virtual) is a crucial role as it is the primary point of contact for victim-survivors seeking specialist support from our Victims of Crime Community Response (VOCCR) service. The Response & Connection Practitioners will provide immediate and trauma-informed support through triage, crisis counselling, case coordination and case management to successfully and safely meet the individual's immediate needs within the first 72 hours after an experience of interpersonal violent crime.

As a Response & Connection Practitioner, your key responsibilities include actioning referrals for eligible victims of crime and their immediate family, delivering immediate assistance following an act of violence, coordinating emergency transport and accommodation, and addressing basic needs such as food, clothing, safety upgrades, and other practical aid.

In addition, you are required to case-manage priority assistance, collaborate with external and internal stakeholders, respond compassionately to victims/survivors, and continually identify ways to improve services. Participation in stakeholder networks and meetings is invaluable, as it supports the delivery of the pilot program and promotes the work of the VoCCR service.

Position Requirements 

• Diploma or tertiary qualification in any Community/Human Services related field accepted by DVConnect. 
• Minimum two (2) years of professional experience in the social and community services sector.
• Demonstrated experience working with people who have been impacted by violence, and an understanding of a trauma-informed approach is required.
• Significant demonstrated ability to manage competing tasks within agreed timeframes, including planning, implementation, and coordination of practical support or case management.
• Significant demonstrated experience navigating sensitive situations calmly and professionally.
• Confident and effective interpersonal, communication and consultation skills.
• Theoretical knowledge and practical understanding of intersectional feminist practice and other relevant practice frameworks used to respond to victims of violent crime.
• Sound knowledge and understanding (or willingness to acquire) of the Queensland Domestic Violence Legislation and Queensland criminal justice legislation, including victim of crime and child protection.
• Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
• Demonstrated good cultural responsiveness and commitment to working with Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.
• Highly competent IT and telephone skills.
• Paid Blue Card and a satisfactory National Police Check, or willingness to obtain before commencing employment.
• Valid photo ID.
• Right to work in Australia.

What's in it for you?

• Salary package up to $15,990 per financial year. 
• Receive best practice clinical supervision and supportive 1:1 catch-ups with your direct line manager.  
• Access free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP Brisbane.
• Inclusive team environment.
• Regular staff wellness activities. 
• Hybrid working arrangement. 

For more information, please email recruitment@dvconnect.org .

Please note that while our standard practice is to communicate with all candidates about the status or outcome of their applications, we are currently only able to reach out to those who have been shortlisted. Thank you for your understanding. 

VictimConnect is committed to helping all people impacted by a violent or personal crime in Queensland and supporting their rights under the Victims of Crime Assistance Act 2009 and the Charter of Victims’ Rights. We respectfully acknowledge and celebrate the Traditional Custodians throughout the lands on which we live and work. We pay our respects to Elders past, present and emerging. We support the LGBTQ+ community, children and young people, people from culturally and linguistically diverse backgrounds, people with disabilities and people of all ages.