Mensline Counsellor

About us!

DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.  

To learn more about DVConnect, visit https://www.dvconnect.org/ .

Position Overview 

• Employment Term: Permanent part-time or 6-month contract.
• Location: Central Office (Brisbane, QLD)
• Remuneration: SCHADS 4 ($43.51 - $46.81 p/hr.) + 11.5% super + shift penalties - where applicable. 
• Shifts: 09:00-17:00, 10:00-18:00, 12:00-20:00, 16:00-00:00 (Mon - Sun)

As the primary point of contact, the Mensline Counsellor provides crisis support, information, and guidance for callers who identify as male and are experiencing or using domestic and family violence.

The Mensline Counsellor will provide reflective practice to support quality and consistency in making professional risk assessments that maximise the safety of clients, partners, children, and families, and maintain perpetrator accountability. Mensline Counsellors are expected to actively engage with crisis calls, provide psychological first aid to callers presenting in distress, undertake professional, culturally sensitive, and non-judgemental risk and needs assessments, safety planning, offering practical assistance such as emergency accommodation and transportation, creating appropriate referral pathways, and delivering comprehensive support. The safety of service users is further ensured through the quality, timeliness, and accuracy of work (e.g., concise, and accurate database entries and case notes, and immediate action of inbound and outbound referral requests).

Position Requirements

• Completed tertiary qualification in Behavioural Science, Social Work, Human Services, or other relevant fields acceptable by DVConnect.
• Minimum two (2) years of professional experience in social/community services - counselling experience desired. 
• Professional experience in assessing indicators of whether a person is using violence or is subjected to violence in their personal relationship. Have demonstrated ability to respond appropriately to this assessment.
• Knowledge and understanding of the Domestic and Family Violence Act 2012, Domestic Violence Orders and Child Protection Act 1999 (or willingness to obtain). 
• Demonstrate knowledge and understanding of the effects, causes and dynamics of domestic and family violence.
• Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both government and non-government organisations.
• High level of empathy and cultural awareness when engaging with diverse groups; including working towards supportive and culturally safe spaces for Aboriginal and Torres Strait Islander peoples.
• Positive Notice Blue Card and National Police Check, or willingness to obtain before commencing employment.
• Must be available to attend mandatory onboarding training and shadow shifts before commencing permanent roster.
• Valid photo ID.
• Right to work in Australia.

What's in it for you?

• Salary package up to $15,990 per financial year. 
• Receive best-practice clinical supervision and supportive 1:1 catch-ups with your dedicated Team Leader. 
• Access free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP Brisbane.
• Inclusive team environment.
• Regular staff wellness activities. 

For more information, please contact our recruitment team via recruitment@dvconnect.org 

Please note that while our standard practice is to communicate with all candidates about the status or outcome of their applications, we are currently only able to reach out to those who have been shortlisted. Thank you for your understanding. 

DVConnect is an equal-opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised and celebrated.