Team Leader – Specialist Counselling Team

A rare and wonderful opportunity is available for an experienced, flexible and passionate practitioner to join our team and lead a group of amazing Specialist Trauma Telephone Counsellors.Friendly, supportive and passionate team who are making a difference in the lives of people impacted by domestic, family and sexual violence0.9FTE position however close to full time hoursBased in Brisbane CBD with on-site parking availableTemporary Position with new extended contract being finalised to June 2021Your New RoleAs a result of internal movements we have a wonderful opportunity for someone to take on the Team Leader role of our specialist counselling service. This team provides specialist trauma counselling to those people impacted by DFV and Sexual Assault across the country, as part of the national 1800RESPECT program.  We work in partnership with Medibank Health Solutions (MHS) who operate the service and also other partner DV services in other states, to collectively deliver the specialist counselling.Your role will be to lead, coach and mentor a team of Specialist Counsellors in the delivery of high quality client services, whilst providing exceptional support to the staff. This role works very closely with one other Team Leader (who is very experienced in the role) and our Service Delivery Manager, to ensure a seamless level of support, development and guidance for our team.  In addition, the role is part of a wider leadership team, that is delivering a variety of programs and the opportunity will also be available to contribute more broadly across the organisation.You will:Be the first point of contact for Specialist Counsellors on all operational  shift mattersProvide supervision/debriefing to on-shift Specialist CounsellorsConduct monthly call coaching/mentoring for all staffComplete monthly reviews of call data to inform practice improvementsComplete quality audits fortnightly for each Specialist CounsellorsAt times, the role will be required to assist in providing highly specialised phone counselling services to callers who have been impacted by domestic, family and sexual violence. Key contact at times with other DV partner services and MHS.This is a 24/7 service and as such, this role will require applicants to be able to fill a variety of shifts Monday-Sunday and will share on-call responsibilities.What you need to Succeed (Selection Criteria)4+ years specialist trauma counselling experience (preferably telephone counselling)Minimum 3 year tertiary qualification in Counselling, Psychology, Social Work or a related fieldEligible for membership with a governing body of profession with either AASW, APS, ACA or PCFADemonstrated capacity to supervise, develop, engage, retain and support staff in a way which ensures consistency of service delivery and enhancement of both practical skills and professional knowledgeExperience and understanding of issues relating to service delivery with an agency that is committed to socially and culturally inclusive practicesUnderstanding of federal and state based legislation including child protection legislation relevant to service deliveryWell develop interpersonal and written communication skills.Effective time management which support quality service deliveryDemonstrated ability to work in a complex work environment, maintain a calm and supportive disposition and good self-care practices in place.Demonstrate initiative and ability to work independently as well as part of a teamPositive, friendly and flexible approachSolid IT skills and ability to master new systems quicklyRight to Work in AustraliaCurrent Working with Children Checks or capacity to obtain (QLD, NT, WA, SA) will be required and managed by DVConnect.Willingness to work a variety of shifts outside of business hours to meet operational needs on occasions.Why join DVConnect?Friendly, supportive and passionate team who are making a difference in the lives of people impacted by domestic, family and sexual violenceFlexible working arrangementsFamily friendly workplaceEAP support and Professional Supervision provided Salary packaging, meal and entertainment card and discount program availableOn-site parkingInterested? Apply online today!Don't delay, this role has never been vacant since we commenced the program.  To apply for this position, please visit our careers page.Please ensure that you:Review the position description for further details of the roleSubmit your current CV along with a maximum 2 page cover letter outlining why you are interested in the role and addressing the selection criteriaBe sure to detail your availabilityApplications will be considered as they are received, so don't delay in applying. If you would like more information about the role please email recruitment@dvconnect.org using the subject line Team Leader - Specialist Counselling Service, or phone Danielle on (07) 3156 2302DVConnect is an equal opportunity employer and we encourage applications form those who are under-represented in the workplace. All applications will be treated on their merits.Please note those applications without a cover letter addressing the selection criteria and/or the right to work in Australia cannot be considered. We thank you for your application however only those shortlisted will be contacted.POSITION DESCRIPTION 46 AUD Brisbane City 4000

Team Leader - Specialist Counselling Team

A rare and wonderful opportunity is available for an experienced, flexible and passionate practitioner to join our team and lead a group of amazing Specialist Trauma Telephone Counsellors.

  • Friendly, supportive and passionate team who are making a difference in the lives of people impacted by domestic, family and sexual violence
  • 0.9FTE position however close to full time hours
  • Based in Brisbane CBD with on-site parking available
  • Temporary Position with new extended contract being finalised to June 2021

Your New Role

As a result of internal movements we have a wonderful opportunity for someone to take on the Team Leader role of our specialist counselling service. This team provides specialist trauma counselling to those people impacted by DFV and Sexual Assault across the country, as part of the national 1800RESPECT program.  We work in partnership with Medibank Health Solutions (MHS) who operate the service and also other partner DV services in other states, to collectively deliver the specialist counselling.

Your role will be to lead, coach and mentor a team of Specialist Counsellors in the delivery of high quality client services, whilst providing exceptional support to the staff. This role works very closely with one other Team Leader (who is very experienced in the role) and our Service Delivery Manager, to ensure a seamless level of support, development and guidance for our team.  In addition, the role is part of a wider leadership team, that is delivering a variety of programs and the opportunity will also be available to contribute more broadly across the organisation.

You will:

  • Be the first point of contact for Specialist Counsellors on all operational  shift matters
  • Provide supervision/debriefing to on-shift Specialist Counsellors
  • Conduct monthly call coaching/mentoring for all staff
  • Complete monthly reviews of call data to inform practice improvements
  • Complete quality audits fortnightly for each Specialist Counsellors
  • At times, the role will be required to assist in providing highly specialised phone counselling services to callers who have been impacted by domestic, family and sexual violence. 
  • Key contact at times with other DV partner services and MHS.

This is a 24/7 service and as such, this role will require applicants to be able to fill a variety of shifts Monday-Sunday and will share on-call responsibilities.

What you need to Succeed (Selection Criteria)

  • 4+ years specialist trauma counselling experience (preferably telephone counselling)
  • Minimum 3 year tertiary qualification in Counselling, Psychology, Social Work or a related field
  • Eligible for membership with a governing body of profession with either AASW, APS, ACA or PCFA
  • Demonstrated capacity to supervise, develop, engage, retain and support staff in a way which ensures consistency of service delivery and enhancement of both practical skills and professional knowledge
  • Experience and understanding of issues relating to service delivery with an agency that is committed to socially and culturally inclusive practices
  • Understanding of federal and state based legislation including child protection legislation relevant to service delivery
  • Well develop interpersonal and written communication skills.
  • Effective time management which support quality service delivery
  • Demonstrated ability to work in a complex work environment, maintain a calm and supportive disposition and good self-care practices in place.
  • Demonstrate initiative and ability to work independently as well as part of a team
  • Positive, friendly and flexible approach
  • Solid IT skills and ability to master new systems quickly
  • Right to Work in Australia
  • Current Working with Children Checks or capacity to obtain (QLD, NT, WA, SA) will be required and managed by DVConnect.
  • Willingness to work a variety of shifts outside of business hours to meet operational needs on occasions.

Why join DVConnect?

  • Friendly, supportive and passionate team who are making a difference in the lives of people impacted by domestic, family and sexual violence
  • Flexible working arrangements
  • Family friendly workplace
  • EAP support and Professional Supervision provided 
  • Salary packaging, meal and entertainment card and discount program available
  • On-site parking

Interested? Apply online today!

Don't delay, this role has never been vacant since we commenced the program.  To apply for this position, please visit our careers page.

Please ensure that you:

  • Review the position description for further details of the role
  • Submit your current CV along with a maximum 2 page cover letter outlining why you are interested in the role and addressing the selection criteria
  • Be sure to detail your availability

Applications will be considered as they are received, so don't delay in applying. If you would like more information about the role please email recruitment@dvconnect.org using the subject line Team Leader - Specialist Counselling Service, or phone Danielle on (07) 3156 2302

DVConnect is an equal opportunity employer and we encourage applications form those who are under-represented in the workplace. All applications will be treated on their merits.

Please note those applications without a cover letter addressing the selection criteria and/or the right to work in Australia cannot be considered. We thank you for your application however only those shortlisted will be contacted.

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